View list of accounts

You can view all accounts that belong to your organization and view outstanding payments and basic information. To view the list of accounts:

-          Select the ‘accounts’ icon from the main menu

-          View the complete list of accounts

-          You can filter accounts by mobile number, landline, data accounts.

You can also search for any account by entering the account number or part of it in the search field

View account details

You can view detailed account information by clicking the ‘accounts’ icon from the main menu and then selecting the account you wish to view details for.

View all services under a single account

You can view all services under a single account. To view the services under a single account:

-          Select the ‘accounts’ icon from the main menu

-          Select the account you wish to view the services for

Go to the top of the page and select “service list” the list of services

Downloading invoices

You can download PDF invoices for any account, whether for detailed invoices or for summaries.

To download invoices:

-          Select the billing icon from the main menu

-          Select account number from which you would like to download an invoice

-          Select PDF icon and select type of invoice (detailed/summary)

Viewing historical invoices

You can view historical invoices for all your accounts for up to 24 months. To do so:

-          Select billing icon from the main menu

-          Select the account number you wish to view historical invoices for

-          Select the time period for the invoice from the top of the page

Bill information request in Excel

You can request an Excel sheet for all bills information by the below steps :

-          Select ‘Accounts’ from the main menu

-                  Select ‘Bill information request’ icon  from top right of the page

-                  Select the type of accounts that you want to download its information (Active accounts/Unsettled accounts)

-                  Select the request type and the notification method (mobile number/email) and click ‘Next’

-         click ‘confirm’

-         A message will appear: “your request is being prepared and you will be notified when it is ready for download”

-         You can track progress and download the document within the same page

Paying for Invoices

There are multiple ways to pay for invoices. You can use various credit cards, Mada card and Apple pay.

To pay for one or more invoices:

-          Select billing icon from main menu

-          Select pay bottom of the page

-          Select one or more accounts you wish to pay for invoices for

-          Select ‘Next’ to check-out

-          Select payment method from the available methods

View payment History

You can view previous payment dates on your accounts. To do so:

-          Select billing icon from main menu

Select the payment date at the top left of the page

Browsing the business store

With the Business Store, you can browse multiple services, various devices, and create new orders.

To request business services:

• From the main menu, click on the business store icon.

• Choose the desired service from the list of services

• Choose the required added services

• Choose the packages to be added to the product, and then press (Next).

• Agree to the terms and conditions

• By this, the request has been completed and the responsible employee will contact you to complete the implementation of the request.

Browsing the business store

With the Business Store, you can browse multiple services, various devices, and create new orders.

To order smart devices:

• From the main menu, click on the business store icon.

• Choose the desired device from the list of devices

• Choose the required added services

• Choose the packages to be added to the product, and then press (Next).

• Agree to the terms and conditions

• By this, the request has been completed and the responsible employee will contact you to complete the implementation of the request

Browsing the business store

with the business store, the number can be transferred from another service provider

to transfer the number

• From the main menu, click on the business store icon.

• Choose port-in request

• Choose the desired package

• Choose the services to be added to the product, and then press (Next).

• Fill out the required information

• Click on “Request” and then the request has been completed

Browsing the business store

View past orders

You can use this page to view past orders made through the business store. To view past orders made through the store:

-          From the main menu, select the business store icon.

-          Click the order history icon at the top right of the page

All past orders will be listed, and you can click on (…) next to each order to view the order details.

Supervisor management

The main user can assign sub admins to support in managing the accounts. This service allows the creation, modification and removal of sub admins.

What is a sub admin?

A sub admin is a user to whom the partial or full authority of one or more accounts is provided, with the condition that each account cannot be assigned to more than one sub admin.

To assign a sub admin:

From the main menu, the more icon is selected

 choose Manage Admins from the list

• From the top of the page, the type of supervisor (sub-admins) is selected.

• The (+) sign is pressed at the top right of the page.

• The supervisor's data, mobile number, and e-mail are then filled out to receive the login information, as well as choose a user name and password and press the (send) button.

• The login information is then automatically sent to the user through his mobile phone and e-mail that was entered by the main user.

• The main user must then add at least one account in order for it to appear on the sub-admin account.

• The main user can later modify and delete supervisors' data through the supervisors management

Supervisor management

This service allows the main user to assign billing admin. The service page allows the creation, modification and removal of billing admin.

What is a billing admin?

A billing admin is a user who will automatically have the authority to view all the organization’s invoices without needing to be assigned individual accounts. An unlimited number of billing admin can be created.

To create a billing admin:

From the main menu, the more icon is selected

 choose Manage admins from the list

• From the top of the page, the type of supervisor (billing supervisors) is selected.

• The (+) sign is pressed at the top right of the page.

• The supervisor's data, mobile number, and e-mail are then filled out to receive the login information, as well as choose a user name and password and press the (send) button.

• The login information is then automatically sent to the user through his mobile phone and e-mail that was entered by the main user.

• For the user (administrators for billing) all accounts are added automatically without the need to add them.

• The main user can later modify and delete supervisors' data through the (Administrators Management) page.

Viewing the list of services

You can view the full list of service numbers that included under your organization and view their basic information. To view the list of services:

-          Select ‘more icon from the main menu

       -  Click on Services from the main menu on                      the left of the page.

       - You can also search for any service by entering the service number or part of it in the search failed

Viewing the list of services

You can rename services or re-categorize them. To do so:

-          Select ‘more icon from the main menu

-          Click on Services from the main menu on                      the left of the page.

-          Click the categorization management icon at the top right

-          Select the service number you wish to categorize then press “next”

-          Write the label name you want ten press save

You can delete a category or all categories from the same window

Managing and viewing service details

You can view the details of all services with the ability to make modifications.

 To manage and view the details of services:

-          Select ‘more icon from the main menu

-          Click on Services from the main menu on                      the left of the page.

-          Select ‘accounts list’ from the menu on the right side of the page

-          Select the service number you wish to view

-          From this page, you can view and modify services belonging to the service number, which includes:

-          Adding or removing added services

-          Modifying the main plan

-          Modifying and adding internet plans

-          Modifying and adding roaming plans

-          Viewing non-billed amounts

-          Viewing request dates for a service number

-          Viewing SIM details (for data and mobile)

Viewing main user details and authorized person details for a service number

Order tracking

You can track orders for services and new installations for your organization. To view this page:

-          Select ‘more icon from the main menu

-          Click on Services from the main menu on                      the left of the page.

-          Select ‘Order tracking’ from the side menu

The list of orders will appear along with the status of each

Managing and tracking fingerprint status

This service provides the ability to manage and authenticate fingerprint for existing users and authorized person for service numbers. To authenticate fingerprint for service numbers:

-          Select ‘more icon from the main menu

·         From the side menu, select ‘fingerprint status’

·         Select the mobile number you wish to authenticate from the list or by searching for it using service number or SIM number

Live chat

This service allows contact with customer service through an live chat through the application

To access this service

-          Select ‘more icon from the main menu

-          From the side menu, select help and support

Select live chat

Tickets

This service allows you to open ticket or follow up on a previous ticket

To access this service

-          Select ‘more icon from the main menu

-          From the side menu, select help and support

-          Select ticket.

-          Raise a ticket from bottom of the page

Fill out the required data then press next.

Contact us

This service allows contacting customer service by calling  909

To access this service

-          Select ‘more icon from the main menu

-          From the side menu, select help and support

Select contact us.

FAQ

You can get the answers for the most frequently asked questions.

To access this service

-          Select ‘more icon from the main menu

-          From the side menu, select help and support

-          Select FAQ.

To recover your account information, visit the login page from the link https://cutt.us/BN2pR then follow these steps:

·         Click on “can’t access your account”

·         Enter company ID

·         Chose the way that you want to receive your registration information (by SMS or by Email)

·         Click on send

If you request to activate one of the services available in stc business and it was not activated, please go to the help & support page and communicate with support team through the available channels or through live chat.

When you create new sub admin account, you need to assign at least one billing account for that sub admin.

Sub admin: A sub admin is a user to whom the partial or full authority of one or more accounts is granted, with the condition that each account can’t be assigned to more than one sub admin.

Billing admin: A billing admin is a user who will automatically have the authority to view all the organization’s invoices without needing to be assigned individual accounts. An unlimited number of billing admin can be created.

It is possible to extract an Ecxel file that contains all the accounts of your company through the accounts page, as well as a file containing all the services of your company through the services page.

stc business provides various payment methods, which are:

- MasterCard

- Visa

- American Express

- mada

- Apple Pay via stc business mobile app

New devices and services can be ordered through the Business Store, which is available within stc business.

It is possible to register in Qitaf through the home page of stc business and access the service to view, redeem and benefit from points.