Social

our people 

stc fosters an inclusive workforce of over 22,751 employees across 50 nationalities, a diverse and inclusive work force. In 2023, women accounted for 31.6% of new hires, and People with disabilities employment increased by 36%. Our commitment to employee well-being, recognized by 11 workplace excellence awards, includes over 530,073 hours of training, career development programs, and initiatives to protect labor rights and promote occupational health & safety.

our customers

In 2023, stc implemented a standardized customer experience strategy, achieving an 84.7% satisfaction rate in KSA, with Bahrain and Kuwait scoring 92% and 87%, respectively. Our focus remains on enhancing service quality through innovative digital solutions, promoting responsible technology use, and bridging economic, social, and digital divides. These efforts reflect our commitment to customer-centricity and strengthening brand loyalty across the region.

data privacy, security, and protection 

stc is dedicated to safeguarding customer data, through strict privacy policies and cybersecurity measures. In 2023, we updated our Data Protection and Privacy Notice to enhance data collection transparency. Our governance processes, including data encryption and identity management, ensure compliance with national and international regulations. We have also launched the "Secure Cyberspace for Your Kids" parental guide as part of our commitment to children’s online safety. 
 

accessibility, connectivity, and digital inclusion

stc invested SAR 3 billion in 2023 to expand its 5G network to over 8,470 sites, reaching over 90% of cities in Saudi Arabia and full 5G coverage in Bahrain and Kuwait. Our award-winning mystc app,

 with over 12 million users, enhances customer interactions, offering seamless digital services. As a leader in digital innovation, stc also supports education, providing digital solutions to over 7,000 schools in Saudi Arabia, empowering students with advanced learning technologies.